European Car Servicing and Repairs Frequently Asked Questions  

Have questions? We've got the answers

Can I use an Independent Mechanic and still keep my manufacturer's warranty?

Yes, you can. Your vehicle’s manufacturer’s warranty cannot be voided simply because you choose an independent service provider. Our experienced team of independent auto mechanics are specialists in Audi systems and diagnostics. We follow the manufacturers recommendations and use oil and fluids approved by the manufacturers.

Do you offer a curtesy car?

Yes we do . We have 2 Volkswagen Pols and a Volkswagen Golf all automatic that we offer for while our customers cars are being serviced. We also have a Manuel Volkswagen Amarok for us if a trade customer requires a ute. Please ask on booking if you require the use of a loan vehicles so we can book a time when one is available.

What are you opening hours?

Our opening hours are:

Monday – Friday: 8am – 5:30pm
Saturday: 8:30am - 12:30pm by appointment
Sunday: Closed

Our address is

54 Kirkham Rd W,
VIC 3173, Australia

Does Aussie Tune offer a guarantee?

We believe that if you are claiming quality work it must be backed up and the only way to do this is by the guarantee you offer. All parts that we fit to your car a covered by a minimum 12 month 25,000km warranty; if it fails we replace it no charge what so ever; many of our car repairs and services come with a two year or 50,000km warranty. We are so confident in the systems and processes we have in place that if it wasn't done correctly the first time the repair is redone at no cost to you.

Can I be sure the service or repairs are being done correctly?

You can be sure we do and this is why; Information is important when repairing all cars, but essential when working on later model cars. Aussie Tune subscribes to the following technical information sources; Autodata and Autopedia who offer required information such as; manufacturer specific service schedules, wiring diagrams, diagnostic procedures, torque specifications and repair procedures.We regularly attend training clinics and technical information seminars. The owner Nigel has twice traveled to the USA for in depth training in vehicle electronics in Texas and Hybrid vehicle repair in Boston.

What sort of parts are being used?

The short answer is quality parts. We use a mix of genuine and aftermarket parts but only those that are covered by a minimum 12/25,000km warranty and which are sold be suppliers who back their products.

How do we help make your service or repair convenient?

At Aussie Tune we understand that car maintenance is inconvenient. We have 3 loan cars and a ute that can be booked, subject to availability, when you drop off your vehicle for the service or repair. If you choose to drop your car of we can drop you back home, to work or to the the shops within 10 km of us. If its a short repair you are welcome to wait in our comfortable client area. If you work early morning shifts, dropping off the afternoon before is a good option. We are happy to discuss the options to help make it convenient when making your booking.

What dont we do at Aussie Tune?

Because our emphasis is on quality and convenience, we don't perform patch jobs - "just to get it through for the next few months". We don't do repairs to vehicles that just need to be disposed of due to an excessive amount of work required. In some cases its better to replace a vehicle and we believe it our job to inform you of this.

Why don't we service all makes of vehicles?

In order to provide quality service and repairs to the modern car you need the right tools and many of them. It is not financially viable for us to buy every tool needed for every vehicle on the road. We have a vast selection of tools suited to our specialist makes so we can offer you the best result.

What do I do if something goes wrong or I'm not happy with my service?

Give us a call and let us know what went wrong as soon as possible so we can rectify it. If needed we will tow your vehicle back to our workshop to perform the required repairs.

Do you have payment plan options?

Yes we offer the ability to pay through Zip pay or Zip Money. See Zip website for terms and conditions.

Can I supply my own parts and just pay for labour?

Our policy is no, we do not fit parts supplied by customers as we want to be able to warranty our work and when the parts are supplied it becomes messy if there is a warranty issue. It keeps it much clearer if we provide both parts and labor.

What our clients say about us

At Aussie Tune, we are experienced local car mechanics in Dandenong that tackles a wide range of automotive issues for your car and specialises in Volkswagen, Audi and Mercedes Benz. Whether you are needing a general car service, auto repair, commercial fleet servicing, car air conditioning service, roadworthy inspections, wheel alignment & repair, brake repair and car repairs or have a difficult fault that needs diagnosing, at Aussie Tune we ensure that the job is done correctly. We are a quality auto mechanic shop servicing Dandenong, Keysborough, Endeavour Hills, Hallam & Noble Park area, where residents regularly rely on us for car care. Or perhaps you are a business owner looking for a mechanic to look after your business fleet car service and car repair requirements.

Have your European vehicle serviced by Aussie Tune

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