STAGE 4 LOCKDOWN:
Following the announcements regarding Stage 4 in Victoria, Aussie Tune Dandenong will remain open to working with those who need our services through this next stage with an emphasis on COVID safety for our staff and customers.
We have had confirmation from our industry bodies that automotive can be open for ESSENTIAL and CRITICAL automotive maintenance and repair in the following circumstances:
- Primarily to support permitted services and trade.
- To maintain the health and safety of Victorians, at home and at work.
How we have altered our daily work to for Stage 4:
Onsite drop off and pick up
We have made this contactless. Upon arriving at our facility please call us from your car and we will arrange to collect your keys or give you your car back contactless. Our facility is closed to the public.
Pick up service from your home or work
If you are more than 5km from us or would normally take a loan car we are now offering to pick up your vehicle to get it to our facility. If the vehicle is unsafe to drive a towing service may be needed. Please give us a call to discuss.
COVID Safe procedures
We are continuing all processes of social distancing, cleaning procedures, use of plastic covers inside vehicles, mandatory masks, hand hygiene, the use of gloves and wiping frequently touched surfaces.
We have suspended the use of loan vehicles for stage 4, but we are happy to discuss vehicle pick up.
We understand the need to watch expenses at this time. We have 2 payment options available if you need to spread the payment over weeks or months. We are able to offer payment through GoPay and OpenPay. Please let us know if you require more information on this.
How you can help us:
If you are feeling sick, feverish, coughing, runny nose, sore throat or other symptoms we would kindly appreciate you calling to rebook.
If you are a known close contact of a confirmed positive case of Covid please call us to rebook.
Kindly turn off your vehicle heater/air conditioner fan when you bring your car in to us.
Some frequently asked questions (based on our current understanding of the new restrictions and communications with our industry bodies)
Q – Can I get a logbook service done?
A – We have had confirmation that scheduled logbook services are not permitted at this time. However, we are permitted to perform repairs and critical maintenance. Give us a call if your vehicle is due for a service and you have a maintenance concern you need to be looked at.
Q – Can I get a safety item fixed on my vehicle?
A – Yes, we are permitted to perform essential and critical repairs and maintenance to support the permitted services and trades and for the health and safety of Victorians.
For example, if you require your vehicle for work or transport we are permitted to repair safety issues on your vehicle such as a globe, brakes, tyres or critical maintenance such as a dash light is on. Give us a call to discuss if you have concerns about your vehicle.
Q – If I live more than 5km from my normal mechanic can I drive to them to fix a safety item?
A – If the same business type is available within your 5km radius then no. For example, If you own an Audi and there is an Audi specialist mechanic within your 5km then no you can’t drive more than 5km. However, if you are more than 5km from us please call us to discuss us coming to pick up your vehicle or if it is unsafe to drive a tow truck may be needed.
From us here at Aussie Tune our thoughts are with those who have been hit hard right now. It is a very difficult time for so many. Thank you for your kind support and understanding as we navigate this together. We will keep doing our best to provide our service to those who need us and importantly keeping everyone safe.
If you have any questions about any of this please reach out.